FAQ

Questions? We’ve Got Cookie Answers.

We don’t “ship” cookies we deliver them ourselves, straight from our kitchen in Sliema to your door.

All online orders are baked fresh, then delivered according to the time slot you select on our website.
Delivery is always within 24-48 hours, depending on the chosen slot.

Once your order enters our schedule, you’ll receive a confirmation message with the exact delivery timing.

Between 24 and 48 hours depending on your location. We currently deliver everywhere on the main island of Malta (no Gozo delivery yet, sorry Għawdxin ❤️ one day!).

We deliver only in Malta (main island) for now. You can order on our website or pick up in-store. No international shipping (we know… heartbreaking), but we’re working on it.

Not yet! Ferries + cookies = not the safest combo.
But Gozo, we love you, and we’re thinking about a solution.

Absolutely! Choose Click & Collect at checkout and pick up your warm box directly at our shop in Sliema during opening hours. Fast, easy, and perfect if you’re already on the move.

Yes! Open Wolt or Bolt Food, type “What A Cookie”, and boom cookies delivered to your door without moving an inch. Perfect for cookie emergencies, movie nights, hangovers, or “I deserve this” moments. 😉

We accept:

  • Credit & debit cards
  • Apple Pay
  • Google Pay
  • Revolut Pay
  • Cash for in-store purchases

Between 120g and 140g each chunky, gooey, generous, but not heavy or greasy. Just the perfect “I’ll take one… or five” size.

For the perfect gooey center:

  • Oven: 3–5 minutes at 180°C
  • Microwave: 15–20 seconds

If you like them almost raw in the middle, go for the microwave. If you want the crust crisp again, go for the oven.

Up to 3–4 days at room temperature in an airtight box. Just reheat and enjoy they taste freshly baked again.

Not yet we’re perfecting recipes that don’t taste “vegan-but-sad” or “GF-but-dry”.
When we launch them, they’ll be as good as our classics or we won’t sell them at all.

Every single cookie is:

  • Homemade
  • Baked in small batches
  • Made with high-quality ingredients sourced from France, Italy, Belgium, Japan and Malta
  • No preservatives, no shortcuts, no frozen dough shipped from somewhere else

Just real cookies, made fresh every day in Sliema.

Yes absolutely!
Birthdays, office events, team treats, weddings, baby showers, corporate gifting… we’ve done it all (and loved it!).

For personalised requests or custom boxes, head to our Contact page and send us the details we reply quickly.

For business orders, corporate events, or recurring office treats, visit our Professional / Catering page to get all the info and place your request.

Absolutely, you can choose the flavors you want directly on our website. Discount apply once you get a 3-PACK or a 6-PACK. You can either pick up your order in-store or get delivered.

Just message us Instagram, email, phone, whatever works. We always fix problems, replace items when needed, and make sure you never stay cookie-less. ☺️

Our cookies are handcrafted in a single kitchen where we use wheat, eggs, dairy, soy, and nuts (including hazelnuts, pistachios, walnuts, almonds).
That means we are not an allergen-free bakery, and cross-contact is always possible — even on flavors that don’t contain nuts.

We list all allergens on each product page, so you always know exactly what’s inside.

If you or someone you’re ordering for has a severe allergy, please be cautious and feel free to contact us before ordering. We’re happy to help guide you.

Contact!