REFUND AND RETURNS POLICY

Last updated: 28 August 2026

At What A Cookie!, our cookies, brookies and drinks are freshly prepared food products with a limited shelf life.

RETURNS

Due to the perishable nature of our products and for food safety and hygiene reasons, we do not accept returns or exchanges once an order has been collected or delivered.

The standard 14-day right of withdrawal applicable to many online purchases does not apply to goods that are liable to deteriorate or expire rapidly, including freshly prepared food and drinks.

We therefore do not accept returns or provide refunds simply because a customer has changed their mind, selected the wrong product, or did not enjoy a flavour.

PROBLEMS WITH YOUR ORDER

If your order is incorrect, incomplete, damaged upon delivery or does not meet our usual quality standards, please contact us within 24 hours of collection or delivery.

Please provide:

  • Your order number

  • A brief description of the issue

  • Clear photographs of the affected product, where reasonably possible

Each request will be reviewed individually. If the issue is confirmed, we may offer an appropriate replacement, store credit, partial refund or full refund.

Customers will never be charged a return cost for an incorrect, damaged or defective product. Because our products are perishable, you will normally not be required to physically return them unless we specifically request it.

ORDER CANCELLATIONS

Please contact us as quickly as possible if you wish to cancel an order.

A cancellation and refund may be possible only if preparation of the order has not yet begun. Once an order has been prepared, baked or assigned for delivery, it can no longer be cancelled.

REFUNDS

Approved refunds will be issued to the original payment method. We will process the refund within 5 business days, although additional processing time may be required by your bank or payment provider.

For orders placed through Wolt, Bolt Food or another delivery platform, refund requests may need to be submitted through the relevant platform and will be subject to its processing times.

YOUR LEGAL RIGHTS

Nothing in this policy limits your statutory consumer rights concerning products that are faulty, not as described or unfit for consumption.

CONTACT US

What A Cookie!
Shop D, Triq Bisazza
Sliema, Malta

Email: hello@what-a-cookie.com
Phone: +356 7961 2855